Think of it like a really smart and helpful assistant. You can ask it questions in your own words, and it will give you answers that make sense. It’s like having a conversation, but instead of a person, you’re talking to an agency’s AI representative who can quickly find your answers from their repository of content.
Improve Citizen Satisfaction
Citizens can directly ask questions in natural language, as if they were talking to a person. AI-powered chatbots and virtual assistants understand the intent behind the question and provide relevant information instantly.
Personalized Experience
AI can personalize interactions by understanding individual needs and preferences. Chatbots can tailor responses and proactively offer relevant information based on past interactions and user profiles.
Simplify Processes
Chatbots can guide citizens through processes step-by-step, answering questions and providing assistance along the way. This simplifies complex tasks and makes them more accessible to all citizens.
Our Approach
As a GCP only systems integrator we use the following tools:
Vertex AI Agents
Enables developers to easily build and deploy enterprise ready generative AI experiences grounded in their data; it includes a no code agents console to create and monitor conversational AI agents using just natural language prompts.
Dialogflow CX
Platform for building both generative and deterministic conversational AI agents.
Natural Language API
Natural language understanding and processing.
Text-to-Speech API
Convert text into speech.
Speech-to-Text API
Convert speech into text.
Methodologies
Outcomes
We concentrate on two specific outcomes; citizen experience and return on investment in reduced overhead and time savings.
Curious how conversational AI could work for your agency?
Let’s talk about building intuitive, citizen-first experiences using proven tools and strategies.
